Refund and Cancellation Policy

Scope and Current Availability

This policy applies only to a paid CarouselMint offer that is explicitly available through checkout. CarouselMint currently keeps live checkout closed until the relevant product and fulfillment checks are ready. Viewing a pricing page does not create a purchase.

For a purchase processed by Waffo Pancake, Waffo Pancake is the Merchant of Record and manages the payment transaction, tax, invoice, and payment-side refund workflow. This policy explains the related CarouselMint product entitlement.

One-Time Credit Packs

After Waffo confirms a successful payment, the purchased creative credits are granted to the CarouselMint account used for checkout. One-time purchases can be submitted for refund review within 14 days of payment through Waffo's buyer portal or CarouselMint support only while every creative credit granted by that order remains unused. Once any credit from that order has been used to generate content, the order is no longer eligible for a voluntary refund; any mandatory rights under applicable law remain unaffected.

When a refund succeeds, CarouselMint marks the related order as refunded and removes the associated paid entitlement and any unused credits that remain from that order. Completed AI generations and credits already consumed cannot be restored or transferred to another account.

Subscriptions

Subscription checkout states the price, billing cycle, and whether it renews automatically. You can cancel renewal from Plan & billing or contact support. Cancellation takes effect at the end of the paid billing period unless applicable law requires otherwise; access and any current-period entitlement continue until that time.

Subscriptions do not use the one-time refund-ticket flow. Any mandatory consumer cancellation or refund right remains unaffected.

How to Request Help

• Waffo buyer portal: Open the Waffo buyer portal with the email used at checkout to view orders, invoices, subscriptions, and eligible refund requests.
• CarouselMint support: sign in to the account that received the entitlement and submit a support ticket with the order date, checkout email, and the issue. Do not send card details to CarouselMint.

Card refunds are normally handled by the issuing bank after approval and may take several business days to appear. The payment provider's order record is the source of truth for payment and refund status.

Changes

We may update this policy when payment products change. Material changes will update the date above and, where appropriate, be announced in the service. This policy does not limit rights that cannot be waived under applicable law.